Reference:
Manage Pay Plan Process Model - Page 1 for the business process diagram associated with this activity.
Description: Most organizations have business rules or procedures to follow when negotiating settlement of debt. These procedures are part of the negotiation or discussion with the customer. A customer on a Pay Plan may or may not have overdue debt. Typically the CSR or Authorized User reviews the customer's Account Financial History, Billing History, and Credit and Collection information prior to initiating a Pay Plan. The CSR or Authorized User reaches an agreement with the customer for scheduled payments over a given time period.